We help people elevate
the impact of lived experience
A lived experience led consulting firm transforming health, mental health, and social service systems.
Our Services
We offer three core service areas, each designed to embed lived experience at every level, from frontline teams to system-wide change.
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Design and deliver meaningful engagement with lived experience communities and workforces to shape services, strategies, and systems.
Facilitate workshops, consultations, interviews
Develop community and sector engagement processes
Survey design and analysis
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Design and improve services, programs, and systems grounded in lived experience insight and evidence.
Design services, programs, digital assets (including co-design)
Map user journeys and live experiences
Develop service models and models of care
Evaluate services to inform improvement
Implement processes and workflows to improve internal operations
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Build capability, structure, and systems to enable lived experience roles and teams to thrive.
Design lived experience workforce structures, teams and roles
Provide coaching, discipline supervision and reflective practice (individual + group)
Deliver training and capability-building programs for leaders and teams
Lead culture-change initiatives
Our Team
Olivia Hatchman
Co-founder & Director-
Olivia is a workforce development leader and mentor with over 7 years of experience driving workforce redesign, culture change and strategic planning across mental health and health promotion services.
She is known for leading transformative co‑design initiatives, strengthening lived experience governance, and building high‑performing, strengths‑based teams across clinical services, government, and research settings.
Drawing on her mental health lived experience, frontline peer work, and her background in fitness and health promotion, Olivia’s is passionate about building the capability of the sector’s emerging leaders.
Daniel Gor
Co-founder & Director-
Daniel is a lived experience policy leader with 5 years of experience driving system and service improvement across clinical mental health services, government, NGOs, and universities.
Daniel brings his experiences supporting family and friends with mental ill‑health, his own mental health journey, and his migrant family background. He takes a grounded, relational, and culturally responsive approach to transforming mental health services.
He has worked in family/carer lived experience roles to drive system and service improvement across clinical mental health services, government, NGOs, and universities. Daniel brings expertise in co‑production and lived experience-led approaches, service design, LLE engagement, and workforce development.
Ali Noura
Co-founder & Director
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Ali Noura is a strategy expert with over 8 years of experience driving systems and organisational change across Australia’s health, mental health, and social policy sectors.
He is known for building trust-based relationships with clients, communities, and sector stakeholders, allowing him to deeply understand challenges and deliver solutions that are strategic, pragmatic, and impactful.
Grounded in his mental health and migrant-refugee lived experience, Ali’s passion is working to create systems that are practical, compassionate, and culturally responsive to the communities and workers they serve.
Our Lively Network
Change at scale requires a community. Our Lively Network is exactly that. A growing collective of diverse experts united by a shared belief in the power of lived experience.
We collaborate, connect, and co-create to deliver meaningful impact across Australia.
Expertise
Co-Design • Training • Strategic Planning • Peer Support • Executive Coaching • UX Design • Evaluation • Data Analytics • Healthcare Workforce Planning • & More
Our Clients
We partner with those who are ready to move beyond symbolic inclusion and build systems that genuinely reflect the people they serve.
Wellways
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Orygen National
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Victorian Department of Health
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ermha365
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Victorian Collaborative Centre
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Wellways • Orygen National • Victorian Department of Health • ermha365 • Victorian Collaborative Centre •
Real change is closer than you think.